Distress Signals ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with the Distress Signals website and briefing service (the "Service"), in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1.Information We Collect
We collect information you provide directly, and information generated through your use of the Service:
| Category | Examples |
|---|---|
| Contact details | Full name, work email, phone number |
| Professional details | Practice segment (Advisory & Restructuring, Legal, Lending & Finance, Insolvency Practitioner, etc.) |
| Usage data | Pages visited, form submissions, email open/click activity, general device and browser information |
| Communications | Correspondence with us via email or the intake form |
We do not knowingly collect sensitive information, and we do not collect personal information about the individuals or companies referenced in briefing content beyond what is already on the public record (court filings, ASIC notices, and public business registers).
2.How We Collect It
Personal information is collected when you complete the intake form on our website, correspond with us by email, or otherwise provide it directly. Submitted form data is sent to our customer relationship management platform (GoHighLevel) to manage your subscription, seat allocation, and communications.
3.How We Use Your Information
- To provide, operate, and improve the Service, including delivering daily briefings;
- To manage founders intake, seat allocation, and billing;
- To communicate with you about your subscription, including trial and renewal notices;
- To respond to enquiries and provide customer support;
- To comply with legal obligations.
We do not sell your personal information to third parties.
4.Disclosure of Information
We may disclose personal information to trusted third-party service providers who help us operate the Service, including our CRM/marketing automation provider (GoHighLevel), email delivery providers, and hosting providers. These providers are only permitted to use your information to perform services on our behalf. We may also disclose information where required by law.
5.Data Storage & Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Data submitted through our forms is transmitted and stored via our CRM provider's infrastructure, which maintains its own security safeguards.
6.Retention
We retain personal information for as long as necessary to provide the Service and for legitimate business or legal purposes, after which it is securely deleted or de-identified.
7.Access & Correction
You may request access to, or correction of, the personal information we hold about you at any time by contacting us at the details below. You may also request that we stop sending you communications or delete your information, subject to any legal or contractual obligations that require us to retain it.
8.Cookies & Website Analytics
Our website may use standard web technologies (such as cookies or similar tracking) to understand site usage and improve the Service. You can control cookie behaviour through your browser settings.
9.Overseas Disclosure
Some of our third-party service providers (including our CRM and hosting providers) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure such providers handle personal information consistently with the Australian Privacy Principles.
10.Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be notified to active Subscribers where appropriate.
11.Contact & Complaints
For any questions, access requests, or complaints regarding this Privacy Policy or our handling of your personal information, contact us at hello@distresssignals.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.